RETURN AND REFUND POLICY

1. Product returns can only be made if the product received is not suitable, or the product received is damaged by the factory. Product returns can be submitted by contacting our customer service on the Saint Layers Website www.saintlayers.co.id.

2. If you receive a damaged or unsuitable product, you can submit a replacement for a similar product or a refund to us within three days of receipt.

3. The product must have never been used, the product tag is not damaged and in the packaging of the original brand (if any). This policy only applies to all products other than clothing products.

4. Products must have been received by Saint Layers before a refund or similar product replacement can be made.

5. We do not accept returns made in person.

6. If you choose to exchange a similar product, Saint Layers will process the replacement product packaging within 7-10 working days excluding Saturdays, Sundays, and national holidays. Once you get a confirmation from Saint Layers, you have to send the goods to this following address:

PT. VITA NOVA ATLETIK
UP: RETURN INTERNATIONAL ORDER
Kawasan Pusat Niaga Terpadu Blok FF No. 8RST
Jl. Daan Mogot km 19,6 Poris Jaya, Batuceper, Kota Tangerang, Banten 15122, Indonesia.
Phone : +6221 5431 5928

7. If you choose to receive a refund, Saint Layers will process the refund in 3-7 working days excluding Saturdays, Sundays, and national holidays.

8. You need to ensure that the product we receive is in the same condition as when you received it and is packaged properly. If the item is returned to us in an unsuitable condition, we reserve the right to refuse the return and send the product back to you.

CONTACT US

If you have any further questions regarding the privacy and security of your information or wish to update or delete your data, please contact us at: info@vitanova.co.id